1. Services
Text The Mess provides local junk removal, light hauling, furniture removal, appliance removal, bulky-item pickup, garage cleanout support, and household cleanout help in the Annapolis, Maryland area.
Service availability may depend on location, item type, access, crew capacity, disposal requirements, weather, safety conditions, and scheduling.
2. Estimates and pricing
Photo-based estimates are provided from the information you send, including photos, ZIP code, access notes, stairs, timing, and item details. Estimates are not final quotes until the job is reviewed and confirmed before loading starts.
Final pricing may depend on item volume, weight, stairs, distance from the truck, special handling, disposal fees, restricted materials, and the actual items present at pickup.
3. Customer responsibilities
You are responsible for providing accurate information, identifying any safety concerns, confirming that items are approved to be removed, and ensuring we have reasonable access to the items and property.
Please do not request removal of hazardous, illegal, contaminated, or restricted materials. Some items may be refused or require special handling.
4. Text-message terms
By texting Text The Mess or submitting your phone number, you agree to receive service-related text messages about quotes, photos, scheduling, pickup coordination, pricing clarification, customer support, and follow-up related to your request.
- Message frequency varies based on your request and scheduling needs.
- Message and data rates may apply.
- Reply STOP to cancel text messages.
- Reply HELP for help.
- Consent to receive text messages is not a condition of purchase.
5. Photos and property information
You may choose to send photos of items, rooms, driveways, stairs, or access areas so we can understand the job. Please do not send sensitive personal documents, medical information, financial information, or anything unrelated to the haul-away request.
6. Scheduling and access
Pickup windows are estimates and may change due to route conditions, weather, traffic, prior jobs, disposal facility delays, or safety concerns. We will communicate if timing changes.
7. Cancellations and changes
If you need to cancel or change a pickup, text us as early as possible. If the job details change materially from the photos or description provided, the estimate may change before work begins.
8. Limitations
We aim to provide careful, respectful service, but we may decline work that is unsafe, outside our service area, legally restricted, not reasonably accessible, or different from the information provided.
9. Contact
Questions about these Terms can be sent by texting (844) TXT-MESS or by contacting us through textthemess.com.