Customer-initiated workflow
1. Customer sees the website CTA.The site invites customers to text photos for an estimate.
2. Customer opts in by texting the number.The customer sends photos, ZIP code, timing, and access notes to (844) TXT-MESS.
3. Text The Mess replies with service-only messages.Replies support estimates, scheduling, pickup details, pricing clarification, and customer support.
4. STOP and HELP are disclosed.The Terms and Privacy pages include message frequency, message/data rate notice, STOP, HELP, and consent language.
Workflow image
Overview of how a customer sees the CTA, opts in, sends details, and receives support replies.
Website CTA proof
Website CTA evidence for customer-initiated texting.
Terms and Privacy proof
Disclosure evidence for STOP, HELP, message frequency, rates, and privacy handling.