1. Information we collect
Text The Mess collects information you provide when you contact us, request a quote, text our number, or submit information through the website. This may include:
- Your name, phone number, email address, and service location or ZIP code.
- Photos, videos, descriptions, access notes, timing, and job details you send for quote purposes.
- Text-message history and customer-support communications.
- Basic website and device information, such as pages visited, approximate location, browser type, and referral source.
2. How we use information
We use information to provide estimates, answer questions, schedule service, coordinate pickups, clarify pricing, confirm job details, improve our service, and maintain basic business records.
We may use photos and job details internally to understand the requested service, estimate load size, identify access or safety issues, and coordinate disposal or hauling requirements.
3. Text messaging and opt-out
When you text Text The Mess or provide your phone number for service, we may send text messages related to quote requests, scheduling, pickup coordination, pricing clarification, customer support, and follow-up about your request.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for help.
- Consent to receive text messages is not a condition of purchase.
4. Sharing information
We do not sell your personal information. We may share information with service providers that help us operate the website, messaging, scheduling, customer support, payment, analytics, or business systems. These providers may only use information to provide services to us.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Photos and sensitive information
Please only send photos and details needed to estimate or coordinate a haul-away job. Do not send sensitive personal documents, medical information, financial information, or information unrelated to the service request.
6. Cookies and analytics
The website may use basic analytics, cookies, pixels, or similar technologies to understand website performance, referral sources, and user interactions. You can control cookies through your browser settings.
7. Data retention
We keep information for as long as reasonably needed to provide service, respond to requests, maintain records, comply with legal obligations, resolve disputes, and improve operations.
8. Your choices
You may request that we update or delete information you provided, subject to reasonable business, legal, and operational limits. You may opt out of text messages by replying STOP.
9. Children’s privacy
Our services are intended for adults and are not directed to children under 13.
10. Contact
Questions about this Privacy Policy can be sent by texting (844) TXT-MESS or by contacting us through textthemess.com.